Return & Refund Policy

Return Policy
We have a 7-day return policy, meaning you have 7 days from receiving your item to request a return.

Eligibility for Returns

Returns are only accepted if the delivered item is different from the sample shared during order confirmation.

The item must be unused, unworn, with original tags, and in its original packaging.

A receipt or proof of purchase is required.

To initiate a return, contact us at info@woodbarrow.com or +971523781008. Returns must be sent to:

Wood Barrow Art Crafts
Near Car Souq, Al Jurf Industrial 1,
Ajman, United Arab Emirates

Upon approval of your return request, we will provide a return shipping label and instructions. Items sent without prior approval will not be accepted.

For any return-related inquiries, please contact us at info@woodbarrow.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Non-Returnable Items
Certain products are not eligible for return:

Customized or personalized items

Perishable goods (e.g., food, flowers, plants)

Personal care products (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

For any queries about specific items, please contact us.

Exchanges
To exchange an item, you must first return the original item. Once the return is approved, you can place a separate order for the new item.

Refunds

Upon receiving and inspecting the returned item, we will notify you of the refund approval status.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If you do not receive your refund within 15 business days, please contact us at info@woodbarrow.com.

This policy is in accordance with UAE consumer protection laws.