Return & Refund Policy

Thank you for choosing Wood Barrow Art Crafts for your premium hospitality supplies. Because our products are precision-crafted and custom-manufactured to your exact brand specifications, our return and refund policies differ from standard retail operations.

Please review our terms and conditions below:

1. Custom Orders & Design Approvals

• Finality of Approval: All of our wooden hospitality supplies are manufactured based on strict physical samples, digital proofs, or detailed requirement sheets explicitly approved by you during the order confirmation process.

• Manufacturing Scope: Once production begins based on your verified specifications and quantity requirements, the order cannot be canceled, altered, or refunded.

2. Lead Times & Delivery

• Variable Timelines: Because we cater to commercial hospitality needs, delivery and manufacturing timelines are highly dependent on the total product quantity, wood sourcing requirements, and the complexity of the design.

• Estimated Schedules: An estimated delivery timeline will be provided upon order confirmation and deposit payment. While we strive to meet every deadline, Wood Barrow Art Crafts is not liable for minor logistical delays arising from complex, high-volume production runs.

3. Return Policy & Eligibility

We enforce a strict 7-day inspection and return request window starting from the date your shipment is delivered to your property or warehouse.

• Eligibility Criteria: Returns are only accepted if the delivered wooden supplies significantly deviate from the final approved sample or contractual specifications confirmed prior to manufacturing.

• Condition of Items: To be eligible for a return, the items must be completely unused, unworn, unaltered, and stored safely in their original commercial packaging.

• Proof Required: A valid invoice, receipt, or proof of purchase is required for all claims.

4. How to Initiate a Return or Claim

To flag a discrepancy or initiate a return request, please contact our commercial accounts team within the 7-day window:

• Email: info@woodbarrow.com

• Phone/WhatsApp: +971 52 378 1008

• Factory Address: Wood Barrow Art Crafts, Near Car Souq, Al Jurf Industrial 1, Ajman, United Arab Emirates

⚠️ Important: Items sent back to our manufacturing facility without prior written approval and a designated return shipping label from our team will be rejected.

5. Damages, Defects, and Shortages

Hospitality environments demand perfection, and so do we. Please inspect your freight immediately upon arrival. If any items are found to be defective, structurally damaged during transit, or short on the ordered quantity, contact us immediately so we can assess the issue and fast-track a replacement batch.

6. Non-Returnable Commercial Items

The following items are strictly excluded from returns or refunds:

• All custom-engraved, brand-monogrammed, or custom-sized wooden hospitality products (e.g., bespoke menu boards, custom bill presenters, branded tray setups).

• Any item that has been put into commercial use or exposed to kitchen/hospitality wear and tear.

• Sale, clearance, or prototype items.

7. Exchanges

Due to the custom nature of our manufacturing pipeline, we do not offer direct exchanges. If an approved return is processed due to a manufacturing error, a correction order will be placed into our production queue to replace the original items.

8. Refunds

• Inspection: Upon receiving and inspecting the returned shipment at our Ajman facility, we will notify you via email regarding the approval or rejection of your refund.

• Processing: If approved, a refund will be processed back to your original payment method or issued as a commercial store credit within 10 business days.

• Banking Delays: Final posting times may vary depending on your corporate banking or credit card provider. If you do not see the funds reflected within 15 business days, please reach out to us at info@woodbarrow.com.

This policy is structured in strict accordance with United Arab Emirates (UAE) consumer protection and commercial laws.