Shipping policy
Shipping Policy
1. Shipping Coverage:
We deliver customized wooden crafts and supplies across the UAE. For international shipping inquiries, please contact our support team at +971523781008
2. Order Processing Time:
- Standard processing time for custom orders is 5-10 business days, depending on order complexity and volume.
- Bulk orders may require additional processing time, and we will communicate delivery timelines upon order confirmation.
- Orders are processed Monday to Friday, excluding public holidays.
3. Shipping Methods & Delivery Time:
- We partner with trusted logistics providers for secure and timely delivery.
- Standard delivery within the UAE: 2-5 business days after order processing.
- Express delivery options may be available upon request; additional charges apply.
4. Shipping Charges:
- Shipping costs are calculated based on the size, weight, and delivery location.
- Free delivery may be available for bulk orders—please contact us for eligibility.
5. Order Tracking:
Once your order is dispatched, we will provide tracking details via email or WhatsApp to monitor your shipment's status.
6. Delivery Inspection & Acceptance:
- Upon delivery, please inspect the items for damage or discrepancies.
- Any issues must be reported within 48 hours of receipt via +971523781008
7. Failed Delivery Attempts:
If delivery is unsuccessful due to incorrect address or unavailable recipient, re-delivery charges may apply.
8. Custom & Bulk Orders:
- Custom orders are non-returnable unless defective or damaged upon delivery.
- For bulk orders, we recommend confirming product specifications before placing the order.
9. Contact Us:
For any shipping-related inquiries, reach us at +971523781008