Here is the revamped Shipping Policy tailored for Wood Barrow Art Crafts.

Since your business handles customized, commercial B2B hospitality orders that vary significantly in weight, volume, and setup requirements, this version clarifies production dependencies, handling for bulk freight, and specific delivery coordination for hospitality venues.

Shipping & Delivery Policy

At Wood Barrow Art Crafts, we understand that timely and secure delivery is critical to your hospitality operations. Because our premium wooden supplies are custom-manufactured to order, our shipping and logistics timelines are structured around our production schedules.

Please review our shipping terms and operational policies below:

1. Shipping Coverage & International Freight

• Domestic Delivery: We provide secure freight and delivery for all customized wooden hospitality supplies to commercial properties, hotels, restaurants, and warehouses across all emirates in the UAE.

• International Shipping: For clients outside the UAE, we facilitate international cargo and export shipping. Please contact our corporate logistics team directly at +971 52 378 1008 or info@woodbarrow.com to arrange custom freight forwarding and customs clearance documentation.

2. Manufacturing & Order Processing Timelines

Because we do not ship mass-market, pre-made items, delivery schedules are dependent on factory production slots:

• Custom Orders: Standard manufacturing and processing time for tailored items ranges between 5 to 10 business days, depending entirely on the complexity of the design and materials used.

• Bulk Commercial Orders: High-volume hospitality orders (e.g., custom menu boards, tray sets, or bill presenters for a full hotel or restaurant rollout) require extended production queues. Precise delivery timelines and milestone phases will be calculated and formally communicated during your order confirmation.

• Operational Hours: Production and dispatches are handled Monday to Friday, excluding United Arab Emirates public holidays.

3. Shipping Methods & Logistics Partners

• We partner with specialized commercial logistics and freight providers equipped to handle heavy, delicate, or high-volume wooden cargo safely.

• Standard UAE Delivery: Once your production run is complete and passes quality control, delivery within the UAE typically takes 2 to 5 business days.

• Express Production & Dispatch: Urgent venue openings or event-driven requests may be eligible for accelerated production and express shipping upon request. Additional manufacturing rush fees and courier charges will apply.

4. Commercial Shipping Charges

• Calculated Freight: Shipping costs are not flat-rate. They are calculated dynamically based on the total volumetric size, crate weight, and final delivery site location.

• Bulk Order Eligibility: Free delivery or complimentary factory-direct drop-offs are frequently available for high-volume commercial contracts. Please check your official quotation sheet or consult your account manager for eligibility.

5. Delivery Coordination & Tracking

• Due to the physical volume of commercial wooden supplies, our logistics partners or dispatch team will coordinate delivery slots with your property management or receiving dock.

• Live status updates and tracking confirmations will be provided via email or WhatsApp (+971 52 378 1008) once the shipment leaves our Ajman facility.

6. Venue Delivery Inspection & Claims Window

Hospitality items must meet exact operational standards upon arrival.

• Immediate Inspection: Upon delivery to your property, your receiving team or site manager must inspect the crates for structural damage, quantity discrepancies, or defects.

• 48-Hour Reporting Window: Any transit damages or batch discrepancies must be reported to our team within 48 hours of receipt by calling +971 52 378 1008 or emailing photos of the damage to info@woodbarrow.com so we can initiate emergency replacement production.

7. Failed Delivery & Access Issues

• Ensure your delivery location is accessible to commercial delivery trucks or freight vehicles.

• If a delivery attempt fails because your site team is unavailable at the coordinated time, or if an incorrect delivery address/gate pass was provided, secondary re-delivery and storage charges may apply.

8. Finality of Custom Shipments

• All custom-engraved, branded, or bespoke wooden hospitality supplies are non-returnable once dispatched from our facility, unless verified as defective or damaged during transit.

• We strictly require final approval of your design specifications and physical/digital samples before we release the order to our shipping queue.

9. Logistics Contact Information

For any inquiries regarding an active shipment, freight quotes, or delivery schedules, please reach out to us:

• Phone/WhatsApp: +971 52 378 1008

• Email: info@woodbarrow.com

• Factory Hub: Wood Barrow Art Crafts, Near Car Souq, Al Jurf Industrial 1, Ajman, United Arab Emirates